📄 Refund & Cancellation Policy – Namrata Nutri Studio

Last Updated: 02.10.2025

Namrata Nutri Studio (“Company”, “we”, “our”, or “us”) is committed to providing high-quality nutrition, wellness, and consultation services. This Refund & Cancellation Policy explains the terms under which you may request a refund, cancel, or reschedule services.

1. General Terms

All services are non-physical products (consultations, diet plans, wellness programs).
By purchasing a service, you agree to this Refund & Cancellation Policy.
Refunds will only be processed as per the conditions described below.

2. Refund Eligibility

Pre-Paid Consultations & Diet Plans
- Refund is available only if the service has not yet been delivered.
- Once the consultation or plan is provided, no refund will be issued.
Child Nutrition Services
- Refund or reschedule requests must be initiated by a parent or legal guardian.
- Once the child’s plan is delivered or consultation is completed, refunds are not available.
Online Program Access
- If access to digital resources (PDFs, videos) has been granted, refunds will not be issued.

3. Cancellation Policy

Prior to Service Start Date
- You may cancel a scheduled consultation or service up to 24 hours before the appointment for a full refund.
Within 24 Hours / After Service Delivery
- Cancellation requests within 24 hours or after service delivery are not eligible for a refund.
- Rescheduling may be allowed on a case-by-case basis.
Exceptional Cases
- Medical emergencies or force majeure events will be considered individually for possible rescheduling or partial refund.

4. Refund Process

Refund requests must be submitted via email to namratanutristudio@gmail.com with order details.
Once approved, refunds will be processed within 7–10 business days via the original payment method.
Partial refunds may be applied in cases of partially delivered services.

5. Payment & Fees

All payments are processed securely via Stripe, Razorpay, PayPal.
Any transaction or gateway fees are non-refundable.
Refunds will only cover the service amount charged, not banking or currency conversion fees.

6. Modifications to Policy

The Company may update this Refund & Cancellation Policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.
Users are encouraged to review this policy regularly before booking services.

7. Contact & Assistance

For all refund or cancellation requests, please contact:

Grievance Officer: MR. Pawan Kumar Ji (Founder)
Designation: Grievance Officer, Namrata Nutri Studio
Email: namratanutristudio@gmail.com
Phone:
Website: https://www.namratanutristudio.com

Refund and Returns Policy